Cancellation & Refund Policy

Effective 8 June 2026

This policy explains how cancellations and refunds work for paid Shuriken Stats subscriptions, operated by Kaizen Advantage Inc.. It forms part of our Terms of Service.

In short: you can cancel anytime and keep Pro until the end of the period you've paid for. We don't refund time already paid — but if something on our side stops you from getting the access you paid for, we'll make it right.

1. Cancelling your subscription

You can cancel your Pro subscription at any time from your account settings. When you cancel:

Your subscription stops renewing, so you won't be charged again.
You keep Pro access until the end of your current paid billing period.
After that period ends, your account moves to the Free plan. You keep access to the free tools and to any project files you've saved.

2. Cancelling during a free trial

If your Pro plan started with a free trial, you can cancel any time before the trial ends and you will not be charged. If you do not cancel before the trial ends, the subscription converts to paid and your payment method is charged for the first billing period.

3. Refunds

Subscription fees are billed in advance for each period. We do not provide refunds or credits for partial billing periods, for time already elapsed, or for periods during which you did not use the Service. Cancelling stops future charges; it does not refund a charge already made.

4. When we will refund

We want you to get what you paid for. If a problem on our side prevented you from accessing or using the Pro features you were charged for — for example, a significant outage or a billing error on our part — contact us and we will work with you to make it right, which may include a partial or full refund at our discretion.

5. Your statutory rights

Nothing in this policy limits any non-waivable rights you may have under applicable consumer-protection law. Where such law requires a refund or cancellation right that differs from the above, that law applies.

6. How to cancel or request a refund

To cancel, use the subscription management area in your account. To raise a billing issue or request a refund under section 4, email us at support@shurikenstats.com with the email address on your account and a short description of the issue. We aim to respond promptly.